Once an order is place it cannot be cancelled.
Please allow 3-5 business days for order processing and verification. We are not responsible for any lost, stolen, or damaged shipments. International shipments, we are not responsible for shipments held in Customs. All shipments are insured and the buyer assume all responsibilities if claims with the shipping carrier.
Por favor permitanos de 3-5 diás laborables para procesar su orden. Nosotros no somos responsables por articulos o paquetes robados, extraviados o dañados por el correo. Envios Internacionales, nosotros no somos responsables por paquetes retenidos en Aduana. Todos nuestros paquetes estan asegurados, y el cliente asume toda la responsibilidad de reclamar a la compañia de despacho de la mercancia.
We cannot and will not change or intercept package to alter the delivery. We will only ship to address provided at checkout (Billing Address).
Please note, all online orders are required to have a matching Billing and Shipping Address. Address that do not comply, will not be processed.
Due to volume, we are unable to combine shipping on multiple orders.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Torre de Cardenal #675 c/sergio cuevas Buzon 107 San Juan PR 00918.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Torre de Cardenal #675 c/sergio cuevas Buzon 107 San Juan PR 00918.
Para devolver un producto debe enviarlo a la siguiente dirección :Torre de Cardenal #675 c/sergio cuevas Buzon 107 San Juan PR 00918.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Usted sera responsable por el pago del envío en los artículos que desee devolver. De usted recibir una devolución por el articulo devuelto, el costo del envío no sera devuelto.
Rich&Fly will not be responsable for any cost of taxes on international shipping.
Rich&Fly no sera responsable por costos de pago de impuestos a envíos internacionales.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.